Samsung can’t seem to catch a break. Just less than a month after recalling its Galaxy Note 7 smartphone due to fire and explosion hazard, the multinational electronic corporation has yet again issued a warning for one of its products, this time calling for a voluntary recall of one of its top-loading washers. Apparently, the washers have the ability to lose balance, excessively vibrate, and (in rare cases) explode. As far as track records go, Samsung’s isn’t looking particularly pristine.
From a published press release, Samsung issued the voluntary recall after many reports of its top-loader washers began surfacing in recent weeks, many of which pointed to its high-speed cycle as the likely culprit. A setting typically used for bedding or water-resistant and bulky laundry, the high-speed cycle showed the ability to make the washer’s interior drum lose its balance. Once this occurred, the washer would then begin violently vibrating, thus separating the appliance’s top from the body of the washer.
Samsung Electronics America Senior Vice President and General Manager of Home Appliances, John Herrington Said:
“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall. We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”
The latest recall concerns its top-loading washers manufactured between March 2011 and November 2016, with the company offering owners of these appliances two “easy choices” for fixing the problem. Users of these machines can either schedule a free in-home repair, in which someone will reinforce the attachment of the washer’s top. Additionally, those who choose Option A also receive a free one-year extension on Samsung’s warranty, no matter how long they’ve owned the unit.
The second option is to issue a reimbursement capable of being applied to the purchase of another washing machine (Samsung or another brand), with free installation of the new unit — and free removal of the old appliance — thrown in for free. Not a bad choice, right? Well, the rebate amount is solely tied to the manufacture date and model of the washer being recalled, which means older washers won’t fetch as many replacement dollars. Samsung will throw in an additional $150, however, to anyone who opts for another Samsung washer as a replacement.
Outside of the washers in question, Samsung also plans on sending every single known washer owner a Home Label Kit containing warning labels, a new control panel guide, and instructions on how to apply these to the machine. Furthermore, it’s also offering complete refunds to any customer who’s purchased a recalled washer in the past 30 days.
Customers can quickly check whether or not their top-loading washers are included in the recall. To do this, simply visit Samsung’s recently built recall site, select your current model and model number of the washer, input the serial number printed on the machine, and after clicking “Check,” the site will show if that model is included in the recall.
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